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Check the Application log, it has information about sorting as it happens in the software. You can see the sorting bins that the software assigns to items:

 

11:03:58.061 : SYS : Sending itemID ABC123456 (bin: 1)

 

The above line would indicate that an item with ID ABC123456 is sent to bin 1. If it does not reach bin 1 but goes to some other bin, then there may be a problem with the device hardware configuration.

You can also see in the application log whether or not the sorting rules file has been correctly loaded. There will be a line showing when a sorting file could not be found.